Contact Information

Whether you have questions about our products, need an update on your order status, encounter issues with delivery, or have inquiries regarding returns or warranties, we are here to help.

Store Name: Urbanselect Tools

Legal Entity: Urbanselect Tools LLC

Email: service@velmorastore.space

Website: urbanselect.space 

Office/Mailing Address: 1300 S J Elmer Weaver Fwy, Suite 200

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT), excluding U.S. federal holidays.

When contacting us regarding an order, please provide your order number and the email address used to place the order. If an item is damaged, defective, or incorrect, you may provide photos to help us verify the issue; however, you are not required to provide photos if doing so is not feasible.

Returns: Please contact us before returning any items so that we can provide you with the correct return instructions. Do not send returns to the office/mailing address listed above unless explicitly instructed to do so.

Privacy-Related Inquiries: Please email service@velmorastore.space and include "Privacy Request" in the subject line. For further information, please refer to our Privacy Policy and the "Your Privacy Choices" page.