Frequently Asked Questions
Ordering
Do I need to register an account to place an order?
No. You may choose to check out as a guest or register an account if you wish. The features available through an account depend on our website's current settings.
Can I modify or cancel my order?
Please contact us as soon as possible at service@velmorastore.space. We will do our best to assist with any modifications before your order is dispatched. If the order has already been shipped, please refer to our "Returns and Refunds Policy." In the event that we fail to ship an order as promised, please consult our "Shipping and Delivery Policy" regarding your rights.
What currency is used for checkout?
All amounts at checkout are calculated in US Dollars (USD). If your bank card uses a different currency, your card issuer may charge a currency conversion fee or other additional costs.
What payment methods are accepted?
We accept the payment methods displayed on the checkout page. Payment processing is provided by VISA, Mastercard, and AMEX. We will never request your full payment card information via email.
Products
Are the products brand new?
The condition of each item is indicated on its respective product page. Unless explicitly stated otherwise, the condition of the product and the included accessories are as described on the page. Please read the product details carefully before placing an order.
Are all tools made in the USA?
We do not make such a blanket claim. The fact that an item is shipped from a US warehouse does not mean it is manufactured in the USA. Any information regarding the "country of origin" on a product page applies only to that specific item.
Do the products include batteries or chargers?
These accessories are included only if explicitly stated in the product description or the "what's included" list. Before purchasing or using an item, please ensure you verify compatibility, voltage, plug type, and relevant safety information.
Shipping
Where are orders shipped from?
Orders are shipped from our fulfillment warehouse in Dallas, Texas, USA. If an item requires shipment from another country/region or is a special-order product, we will inform you of this prior to purchase (where applicable).
How long does delivery take?
We typically process orders within 2 business days. Estimated shipping times and costs will be displayed [indicate where/how they are shown]. Please note that, unless explicitly stated otherwise, these are estimates rather than guarantees. For further details, please refer to our "Shipping Policy."
How can I track my order?
If the selected shipping service supports tracking, we will provide tracking information once your order has been dispatched. If you do not receive tracking information, or if the tracking status indicates an issue with delivery, please contact us.
Returns and Support
Can I return an item if I change my mind?
For eligible items, we offer a 30-day return period from the date of delivery (this is a policy we provide voluntarily; please refer to our "Return and Refund Policy" for specific terms and conditions). Certain exceptions may apply, which will be clearly indicated.
What should I do if the items I receive are damaged, defective, missing, or incorrect?
Please contact us as soon as possible, providing your order number and relevant details. We will verify the issue and provide an appropriate resolution in accordance with our policies and applicable law. The aforementioned 30-day "change of mind" return period does not limit any statutory rights you may have under the law, which cannot be waived.
Will I be charged for a subscription?
Purchasing standard items will not automatically enroll you in any recurring membership subscription. We have removed references to subscriptions and VIP charges that may have appeared in previous versions of our terms. Should we introduce a subscription service in the future, we will provide clear terms and obtain your necessary consent before any charges are applied.