Shipping and Delivery Policy

Effective Date: April 3, 2026

This Shipping and Delivery Policy applies to purchases made at Lumerio Tools via lumerio.space.

1. Shipping Origin and Delivery Areas

Orders are shipped from 1300 S J Elmer Weaver Fwy, Suite 200, Cedar Hill, TX 75104. For deliveries to Alaska, Hawaii, U.S. territories, P.O. Boxes, or remote locations, shipping services, costs, or restrictions may vary; please refer to the options displayed at checkout, subject to applicable laws and regulations.

If items are shipped from outside the United States, or if they are special-order or pre-order items, this will be clearly indicated. The location of the warehouse does not necessarily reflect the country of origin of the product.

2. Processing and Shipment

Once payment has been verified, our standard processing time is 2 business days (excluding non-business days/holidays). This period covers only the preparation for shipment and does not include the carrier’s estimated transit time. Processing times may vary for items explicitly marked as pre-order, special-order, or oversized.

Shipping estimates are based on a reasonable assessment of current inventory and fulfillment capacity. In the absence of a specified shipping timeframe, we will adhere to applicable laws and regulations, including the "30-Day Rule" established by the U.S. Federal Trade Commission (FTC) for certain types of orders.

3. Shipping Methods and Costs

Prior to completing your order, the available shipping methods, associated costs, and estimated transit times will be displayed (e.g., on the product detail page, at checkout, or in a shipping rate table). We will select a carrier (such as [Carrier Name]); if a specific carrier is not indicated at checkout, we will make arrangements based on current fulfillment capabilities. We do not guarantee the use of any specific carrier unless explicitly confirmed as part of your order. For heavy or oversized tools, tool cabinets, hazardous materials, or items containing batteries, different shipping services may be required, or specific transport restrictions may apply; relevant details will be provided prior to checkout.

4. Shipment Tracking and Estimated Delivery Time

If the selected shipping service supports tracking, we will send tracking details to the email address provided in your order once the items have been dispatched. Unless explicitly guaranteed otherwise, estimated delivery dates are for reference only. Deliveries may be interrupted by factors such as weather, route planning, operational issues, or other circumstances. We will provide necessary assistance in the event of a delayed, lost, or misdelivered package, and we will strictly adhere to applicable laws and regulations in defining and fulfilling our responsibilities.

5. Shipment Delays and Customer Rights

If we become aware that we cannot ship an order within the promised timeframe (or, if no specific timeframe was agreed upon, within the period mandated by applicable law), we will notify you and provide updated shipping information in accordance with the U.S. Federal Trade Commission’s (FTC) "Mail, Internet, or Telephone Order Merchandise Rule." You may then choose to consent to the delay or cancel your order for a prompt refund. If your consent is required, your failure to respond will not be construed as consent. Should an order be cancelled because we failed to ship it as required, we will issue a refund in accordance with the law, with no cancellation fees charged.

Please note that a delay in "delivery" caused by the carrier after an item has been dispatched is distinct from a failure on our part to "ship" the item on time. If a package fails to arrive, please contact us so that we may investigate and resolve the issue in accordance with applicable laws and our company policies.

6. Address Changes and Delivery Issues

Please carefully verify your shipping address before submitting your order. If you need to correct an address, please contact us via email immediately. We will make every effort to assist with the correction before the items are dispatched; however, once an order has been handed over to the carrier, we cannot guarantee that the address can still be changed. If your shipment is returned to the sender, or if the tracking information indicates "delivered" but you have not actually received the package, please contact us. We will review the tracking records, proof of delivery, and the specific circumstances of the case; we will not automatically reject your request for a refund or a replacement.

7. Sales Tax, International Orders, and Import Fees

At checkout, the system will display the applicable U.S. sales tax and shipping costs. **[If you offer international shipping, please provide details here regarding: supported countries/regions, customs duties, and terms concerning the "Importer of Record."]** Otherwise, please delete this sentence and do not claim to offer global shipping.

8. Shipping Support

If you have not received a shipping confirmation by the end of the stated processing period, or if you encounter any issues during the delivery process, please contact service@velmorastore.space and include your order number. We will look into your order and provide you with available solutions.